Frequently Asked Questions

Everything you need to know about your World Rugby Shop order

How long does it take to receive my order?

Standard shipping typically takes 3-7 business days within the continental US. Please note that customized jerseys or team gear may require an additional 3-5 business days for processing before shipment.

Can I return a customized rugby jersey?

Items that have been personalized with custom names, numbers, or specific club patches cannot be returned or exchanged unless there is a manufacturer defect or a printing error on our part.

Do you offer international shipping?

Yes, we ship rugby gear worldwide. Shipping rates and delivery times vary by country. Please note that international customers are responsible for any customs duties or import taxes incurred.

How do I know what size rugby boots to buy?

We provide a comprehensive size guide on every product page. Since many rugby boots have a snug fit for performance, we generally recommend checking the specific brand's conversion chart between UK, EU, and US sizing.

Are the jerseys sold on your site authentic?

Absolutely. World Rugby Shop only sells 100% authentic merchandise from official technical sponsors like Adidas, Canterbury, Nike, Macron, and Castore.

How can I track my package?

Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website where you can monitor your delivery's progress.