Returns & Exchanges

At World Rugby Shop, we want to ensure you are completely satisfied with your gear; if it doesn't fit or meet your expectations, you can return unworn items within 30 days of delivery. Please note that customized jerseys and personalized equipment are final sale and cannot be returned.

1

Initiate Your Return

Visit our online returns portal with your order number and zip code to select the items you wish to send back.

2

Print Your Label

Generate and print your prepaid shipping label and include the original packing slip inside your package.

3

Pack and Ship

Securely pack your items in their original packaging and drop the parcel off at any authorized carrier location.

4

Receive Your Refund

Once our warehouse inspects the returned gear, we will process your refund to the original payment method within 7-10 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing